Shipping policy

At 12V Nation, we aim to process and deliver all orders as quickly and efficiently as possible. Please read the information below regarding our shipping and delivery process

ORDER PROCESSING:
Your item will be prepped within 24 hours after payment has been received. You should receive your order within 3 to 5 business day of the purchase date. 

Orders placed over weekends or public holidays will be processed on the next available business day .

Please note that custom items such as custom engraved headlight or special-order items may require additional processing times. Check the descriptions of items before purchase for more info on these items.

SHIPPING & DELIVERY:

We offer delivery throughout South Africa using trusted courier services.

  • Major Centres: 1-3 business days

  • Outlying Areas: 2-5 business days

  • Remote Areas: Delivery may take longer depending on the courier service and location.

Please contact us if you have not received your order within 5 business days so we can assist you.

SHIPPING COST:
We charge a R150 fee per order, all orders over the value of R3000 will receive free shipping. 

TRACKING:
Once your order has been dispatched, tracking information may be provided via email where applicable.

Customers are responsible for ensuring that their contact and delivery information is correct when placing an order.

DAMAGED PACKAGES:
Please inspect your package upon delivery.

If your parcel appears to be damaged, opened, or tampered with, please take photographs of the packaging before opening it and contact us as soon as possible.

Any damage should be reported within 24 hours of receiving the order so that we can assist with the courier claim process.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION:
We are not responsible for delays or additional delivery costs caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If a parcel needs to be re-routed or re-delivered due to incorrect information, additional courier charges may apply.

UNSUCCESSFUL DELIVERIES: 
If a courier is unable to deliver your order due to the recipient being unavailable, an incorrect address, or other circumstances caused by the customer, additional delivery attempts or charges may apply.

COLLECTION ON SITE:
Customers may collect their orders directly from 28 Gemini St, Brackenfell South, Cape Town, 7560, where the collection option has been arranged in advance.

Customers will be notified once their order is ready for collection.

CONTACT US

If you have any questions regarding your order or delivery, please contact us:

SVE Automotive 
📞 068 914 8816
📧 sales@12vnation.co.za
📍 28 Gemini St, Brackenfell South, Cape Town, 7560